Collect Kart Debt Collection- an innovative phygital platform by DocBoyz

From a long time, Banking & Financial Services companies needed a solution, which will reduce cost of debt collection, improve collection process efficiency, provide better monitoring and faster resolution. So DocBoyz took the initiative and based on extensive research, developed this fantastic payment collection platform.
    The unstructured data, poor management of communication, no centralized monitoring of communication and less logical decisions due unavailability of analytics, etc have been perennial problem of this sector. To overcome all these challenges and make payment collection easier & efficient- DB Collect Kart has been designed.

Collect Kart Sailent Features

  • Customization based on the client's process
  • Agency onboarding & Real-Time Monitoring
  • Cloud-Based Perdictive Calling
  • Dashboard & Mobile App
  • Pan-India FC & Agencies Network
  • Seamless Integration with Enterprise Suite/LMS/CRM
  • Effective automated settlement
  • Automated allocation of cases to the agency representatives
  • Automated triggering

Collect Kart platform

A well-versed makes it unique and a pioneer among other payment collection platforms. Its process provides all the easiness and gives 360 freedom to worl seamlessly

1. Case Upload

The client uploads the collection case using the DocBoyz Portal or API

2. Perdictive Calling

AI based platform assist call center agent for customer calling, call recording and payment followup

3. Assign FC

Call center agent assigns the case to a Fintech Correspondant for a physical visist if customer is not responding or not reacheable.

4. Skip tracing

Our platform research on data using AI and predicate ML about defaulter and trace the defaulter

5. Visit Customer

Our FC physically visits the customer for payment collection and help thems to understand consequences of payment default.

6. Customer pays

Payment is collected by the FC by CASH/CHEQUE/QR Code/UPI from the customer.

Multi Tenant

DocBoyz has created a multi tenant version of the DocBoyz platform. This is an aggregator of agencies working for a BFSI company. A BFSI company could onbaord on the DocBoyz multi tenant platform and invite all its agencies on to the platform.

This would ensure that all the agencies of the company use the same system (DocBoyz) to fulfil cases. All data and results received by the company would be from the same DocBoyz pipe. The agencies could take advantage of all features offered by the system. They can use the platform to do their work more effectively.

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General Features

Flexibility

To relay the cases directly to an agency

Control

Over number and type of cases done by the agencies

Secured

The entire process happens on the secure DocBoyz platform

Realtime Results

Get the result real time as the case gets executed on the field

Join as a

Become a Client

Join as a

Fintect Correspondant

Join as a

Agency Partner

Benefits

  • Improvement in the collection by 10x.
  • Swift action in each case.
  • AI technology-based effectual calling & supports performance tracking of agencies.
  • Hassle-free Reconcilation
  • Real-Time Monitoring
  • Ease in analysing data and helping in offering a customized resolution.
  • Better reach to borrowers

Collect Kart Brouchure

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